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Booking & Service Agreement

Terms & Conditions

Please read these terms and conditions carefully before booking any tour packages, hotel reservations, or vehicle rentals with Island Tourmate.

1. Booking & Payment Terms

  • A booking confirmation is issued only upon receipt of the agreed initial advance deposit.
  • If a booking is finalized within 14 days of travel commencement, full 100% payment is required at the time of reservation.
  • Published package rates are valid for normal season dates. Rates are not valid between 15th December to 15th January (Peak Holiday Season), during which special holiday supplements apply.

2. Standard Cancellation Policy

In the event of package cancellation by the traveler, the following verified cancellation fee schedule strictly applies:

  • Any cancellation after advance is paid: Fixed processing fee of ₹1,500/- per person applies.
  • Between 30 to 45 days prior to arrival: No cancellation charges (advance refunded minus per-person processing fee).
  • Between 21 to 30 days prior to arrival: 25% cancellation charge of total package value.
  • Between 15 to 20 days prior to arrival: 50% cancellation charge of total package value.
  • Within 14 days of travel or No-Show: 100% cancellation charge (total advance amount is forfeited).
  • Peak Season Bookings (Arrival between 15 Dec to 15 Jan): 100% cancellation charges apply immediately upon payment.

3. Refund Processing Schedule

  • All verified refunds are credited strictly to the original mode of payment.
  • Refund requests are processed within 14 working days (excluding bank holidays and Sundays).
  • Where refunds involve third-party suppliers, private cruise operators, or luxury resorts with independent audit cycles, final credit may take up to 90 days from the cancellation date.

4. Ferry, Cruise & Weather Contingencies

Inter-island catamarans (Port Blair - Havelock - Neil) operate subject to weather conditions and Port Management Board clearances. In case of unexpected cyclonic weather, rough sea advisories, or technical ferry rescheduling, Island Tourmate coordinates alternate sailing or backup accommodations; any difference in carrier tariffs or extended room nights beyond our control will be adjusted on mutual agreement.

5. Mandatory Government Identification

All travelers must carry valid government-approved photo identification (Aadhaar Card, Passport, Voter ID, or Driving License). PAN Card is not accepted for ferry boarding or hotel check-in under local Andaman administration guidelines. Non-Indian nationals must carry a valid Passport and Indian Visa.

6. Jurisdiction

All disputes and legal claims arising out of services provided by Island Tourmate are subject exclusively to the jurisdiction of the competent courts in Port Blair, South Andaman, Andaman & Nicobar Islands.